Background

Learn more about my experience and skills.

I am a results-driven web professional with experience managing intranets and multilingual websites. My expertise lies in web production; the technical aspects of content management systems; collaborative leadership; and adaptability to change. I effectively communicate with both technical and non-technical stakeholders.

SKILLS

  • Web Production: Global corporate websites, intranets and customer facing applications

  • Website Management: Web projects including requirements, development, testing, and implementation

  • Content Management Systems (CMS): Drupal, Contentful, SharePoint, WordPress, Adobe Experience Manager (AEM)

  • Web Infrastructure: Hosting vendors such as AWS and WP Engine; website tools such as Google Analytics and CrazyEgg; video hosting including as Brightcove, YouTube, Vimeo, and Wistia

  • Training: Deliver virtual training sessions via WebEx or Zoom

EXPERIENCE

INTERNAL REVENUE SERVICE – San Jose, CA
Web Producer                                                        
2024-2025

  • Create and update pages on irs.gov

  • Ensure the quality and timeliness of content updates

  • Update and publish localized versions of pages as required

  • Perform quality assurance of updates for the publishing team to ensure accuracy and alignment with web style guidelines and 508 accessibility compliance standards

HOGARTH – Sunnyvale, CA
Content Manager
2023-2024

  • Perform content management tasks using AEM and XML based tools in support of product launches, marketing initiatives, and maintenance activities for over 30 locales

  • Ensure the quality of content updates and layout changes

  • Collaborate cross-functionally on projects with internal and external teams

  • Lead content management projects including migrating experiences to AEM

  • Keep documentation up to date with the latest versions of the experience

  • Train new and existing team members on the content management systems and the overall process

GUIDEWIRE SOFTWARE – San Mateo, CA
Web Producer/Online Marketing Manager
2014-2022

  • Responsible for three corporate websites along with supporting web technologies

  • Coordinated website development and content migration of two rebrand projects which included new designs, CMS systems and infrastructure

  • Established and managed a team of web producers working with cross-functional partners on new and existing content more than doubling the number of requests completed annually

  • Oversaw the development and project queues for the development agencies supporting the corporate and careers websites keeping work within the hourly limit

  • Planned and managed current and future budgets for the website and overall Brand team including a $1.7M budget for the most recent brand refresh project

  • Provided website metrics reports as needed using Google Analytics     

SYMANTEC CORPORATION – Mountain View, CA
Web Producer/Program Lead
2006-2014

  • Managed corporate intranet for more than 20,000 employees worldwide and over 300 departmental publishers

  • Oversaw the internal branch of the content management system hosting the corporate intranet

  • Supervised external vendor for web development and design tasks with an overall $140K budget

  • Consulted, provided recommendations, and virtually trained departmental content owners

EDUCATION:

Certificate for Level 1: Design Foundation for Print and Web – UC Santa Cruz Extension

M.S., Business Administration – Central Michigan University – Mt. Pleasant, MI

B.S., Electrical Engineering – University of Oklahoma – Norman, OK

 

MILITARY SERVICE:

UNITED STATES AIR FORCE – Wright-Patterson Air Force Base – Dayton, OH
Captain